Welcome to Ace Vitals – a brand operated by Muscle Mantra Ltd (“Muscle Mantra”, “Ace Vitals”, “we”, or “us”).
By purchasing from or using our website www.acevitals.co.uk
(the “Website”), you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before placing any orders.
1. General
- Muscle Mantra Ltd is registered in England under Company Number: ___________ VAT Number: ___________
- Registered Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
- This Website is intended for customers purchasing Ace Vitals Nutrition products (“Products”) for personal use.
- By placing an order, you confirm that you have read, understood, and accepted these Terms & Conditions. We reserve the right to amend these Terms at any time. Changes will not affect orders placed before such updates.
2. Placing Your Order
- You must be 18 years or older, have a valid email address, and be reachable by telephone to place an order.
- Orders may only be placed by:
- Completing the online order form after logging into or creating your account.
- Clicking the relevant submission button to confirm your purchase.
Orders placed in any other way will not be accepted.
- Once submitted, you will receive a Web Order Number (for reference only). This does not confirm acceptance of your order.
- Your order is an offer to purchase products. Ace Vitals may accept or decline your offer at its discretion. Once submitted, your order cannot be amended or cancelled.
- Acceptance is confirmed when we send you an Order Confirmation Email. If we cannot fulfil your order, we will contact you via email, telephone, or post.
- Product images and colours shown on the Website may differ slightly from the actual product.
3. Supply of Products
We will supply the products listed in your Order Confirmation, subject to these Terms and Conditions.
4. Prices
- All prices are listed in GBP (£) and include VAT, unless otherwise stated. Shipping costs (if applicable) are displayed separately during checkout.
- If a pricing error occurs, we reserve the right to cancel your order before dispatch. You will be notified and refunded in full.
- Delivery costs, where applicable, are payable by you and confirmed at checkout.
- Promotional offers and discount codes cannot be combined. For bundle offers, discount codes are not applicable.
5. Payment
- Accepted payment methods are displayed at checkout (e.g., Visa, Mastercard, PayPal, Klarna, etc.).
- Payment must be made in the currency shown on your invoice.
- Orders will only be processed once your payment has been authorised. If your payment is declined, your order will not be fulfilled. We may verify the identity of the cardholder before processing.
6. Delivery
- Products are delivered to the address specified during checkout. If you wish to send products to multiple addresses, you must place separate orders.
- Delivery dates are estimates only. Ace Vitals is not liable for delays caused by factors beyond our control. In cases of stock unavailability, you will be notified by email with an updated delivery estimate (maximum 30 days from order confirmation).
- Ownership and risk transfer to you once the products are delivered.
- You will receive an email confirmation once your order has been dispatched.
7. Returns, Exchanges & Refunds
- You may return eligible products and receive a refund under our Money Back Guarantee (details available on our Website). Return shipping costs are borne by the customer. Refunds include the product value only (not original shipping).
- For bundle offers, all bundled products must be returned together to qualify for a refund.
- To initiate a return, contact us at sales@acevitals.co.uk or call +44 ________ with your order number and reason for return. A representative will assist you through the process.
- Products must be returned in their original condition, safely and securely packaged.
8. Warranty
- Products are covered by the applicable warranties stated on our Website. If a product fails to meet its warranty, Ace Vitals will repair, replace, or refund it at our discretion.
- For non-Ace Vitals branded or third-party products, warranty claims should be made directly to the manufacturer or through Ace Vitals support.
- These warranties do not affect your statutory consumer rights.
9. Liability
- These Terms set out the full extent of our obligations and liabilities for the supply of Products.
- Except as explicitly stated, all other warranties or implied terms are excluded to the fullest extent permitted by law.
- Ace Vitals is not liable for losses including (but not limited to):
- Loss of income or profits
- Loss of data
- Indirect or consequential damages
- Nothing in these Terms limits our liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Breach of statutory rights or product title obligations
- Our maximum liability will not exceed the total amount paid by you for the Product(s) in question.
10. Contact Information
Our Website is not intended for individuals under the age of 18, and we do not knowingly collect personal data from minors. If you believe a child has provided us with their information, please contact us immediately.
- Monday–Friday, 9:00 AM to 5:00 PM (excluding Public Holidays)
- Email: sales@acevitals.co.uk
- Customer Service: +44 (0)_________
11. Data Protection
- If you are a registered customer, you can access your order history using your Web Order Number.
- By placing an order, you consent to Ace Vitals processing your data in accordance with our Privacy Policy
- For data access or updates, please refer to the Privacy Policy procedures.
12. Circumstances Beyond Our Control
Ace Vitals is not responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to strikes, transport delays, natural disasters, or supplier issues.
In such cases, we will fulfil our obligations as soon as possible.
13. Governing Law & Jurisdiction
These Terms are governed by the laws of England & Wales.
Any disputes will be resolved exclusively by the courts of England & Wales.
The UN Convention on Contracts for the International Sale of Goods does not apply.
14. General Provisions
- Failure to enforce any part of these Terms does not constitute a waiver of rights.
- If any provision is found invalid, the remaining provisions will continue in full force and effect.
15. Sanctions Compliance
- You confirm that you are not subject to any international sanctions (“Sanctions Target”). This includes any person or entity listed or restricted under UK, EU, UN, or US sanctions.
- You must notify Ace Vitals immediately if this status changes.
- If you breach this clause, Ace Vitals reserves the right to:
- Terminate agreements or services; and/or
- Withhold or cancel product deliveries.
16. Mobile Message Service
- By subscribing to Ace Vitals’ SMS/Text Messaging Service (“Service”), you agree to these Mobile Terms. We may modify or discontinue the Service or these Terms without prior notice.
- By consenting, you agree to receive recurring messages (order updates, promotions, etc.) from Ace Vitals to your registered mobile number. Messages may be sent via automated systems.
- Your consent is not a condition of purchase. Participation is voluntary.
- Message and data rates may apply. Frequency varies based on activity.
- To opt-out, reply STOP or use the unsubscribe link (where available). For help, text HELP or email customer.service@acevitals.co.uk .
- Wireless carriers are not responsible for delayed or undelivered messages. You must provide a valid mobile number and re-enrol if you change numbers.
- Your privacy is important to us. See our Privacy Policy for details on how we collect and use your personal data.